Privacy Policy

1. Introduction

Cassorin ("we", "us", "our") is committed to protecting the personal data of all individuals who engage with our services or visit our website. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

For any privacy-related queries, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data when you use our services or contact us:

• Full name and contact details (email address, phone number)
• Postal or residential address (if provided)
• Communication preferences and records of correspondence
• Information about your property preferences and requirements
• Technical data such as IP address, browser type, and pages visited (via cookies)

We collect this data through our contact form, direct email or telephone communication, and through cookies on our website.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Responding to your enquiries and providing our services to you
• Understanding your property needs and delivering personalised recommendations
• Managing our ongoing client relationship and communication
• Improving the quality and relevance of our website content
• Complying with applicable legal and regulatory obligations

The legal basis for processing your data is your consent (provided when you submit our contact form or communicate with us), our legitimate interest in delivering the services you have requested, and compliance with applicable law where required.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact and enquiry records are typically held for up to three years following last contact. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at [email protected].

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:

• With property owners or agents, only where required to progress your rental enquiry and with your awareness
• With professional advisors (legal, accounting) under confidentiality obligations
• With service providers who assist our operations (e.g. website hosting, analytics) under appropriate data processing agreements
• Where required by Malaysian law or regulatory authority

6. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or loss. These measures include access controls, secure data storage, and staff awareness of data protection obligations. In the event of a data breach affecting your rights, we will notify you and relevant authorities in accordance with applicable law.

7. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors interact with our content. For full details on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing at any time
• Request that we cease using your data for direct marketing purposes
• Make a complaint to the Personal Data Protection Commissioner of Malaysia if you believe your rights have been infringed

To exercise any of these rights, please contact [email protected].

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will take appropriate steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the date of last update. Continued use of our website or services following any changes constitutes acceptance of the updated policy.

12. Contact

For any questions regarding this Privacy Policy or how we handle your personal data: